The Rum Diary

Today I took a call from the absolute worst person I have ever spoken to in my 7+ years working in this industry. This 10 minute phone call conversation is my personal equivalent to the depths of hell. I’m half convinced the woman calling was the devil herself. Basically she was repeatedly demanding that I break protocol and do something I am paid NOT to do. During these 10 eternal minutes she made reference to my age, attesting that I must be only 20 years old and therefore have no idea what I was doing. She then asserted that I have no authority or right to ask her (required) questions, or determine on what could and could not be construed as (dictated) protocol. According to her, all I can do is “answer the phone” and thereby have to yield to any request she make and deal with it. Following all of this up was an unnerving threat against my job and future employment. For the most part, these are things anyone in CS hears on a regular basis. The difference between every other caller and this one was the amount of hate and contempt she conveyed and completely without remorse. I felt coldness run through me just from speaking with her and by the end of those 10 minutes I felt so abused that I was shaking and crying. Once I recovered I felt genuinely sorry for this wicked woman’s husband, her children, and anyone who she had ever made contact with.

As it turns out, if a person were to Google this wretched woman’s first and last name, along with her location, they would find dozens of links to the Habitat for Humanity in her area. The Habitat for Humanity in her area, where she is currently employed as the Executive Director.